Crash Replacement Programme
The reality is that somewhere down the road there's a crash with your name on it. Crashes are bad news. Not only do they hurt, they destroy your expensive cycling gear as well.
While your road rash will heal, your jersey and shorts won't. To help soften the blow, we offer a crash replacement discount on all your KOMRAID apparel. Return your crash-damaged clothing and receive up to 70% off a replacement item. Please read the terms and conditions below before returning any crash replacement items to us.
Terms and Conditions:
- Our crash replacement policy only applies to KOMRAID clothing purchased within the last 12 months from the date we receive your returned item.
- To take advantage of our crash replacement service, you must provide proof of purchase. This may be an email receipt or an order number
- Before returning your clothing, send us a message using the contact form below to let us know that we'll be receiving a return from you. Our email back to you will contain further instructions and confirm the address to send your clothing to.
- Wash your crashed clothing thoroughly. We do not want to receive items that are covered in dirt and blood.
- Put your returned clothing in a postage bag and pop it in the post. We recommend using a recorded delivery service. We are not responsible for items lost in the post. Please include a note giving your name, address and email address, together with your proof of purchase. You are responsible for the cost of the postage.
- On receiving your return, we will assess the crash damage. We will not accept normal wear and tear and/or fabric pulls under our crash replacement service.
- We will contact you to confirm the level of discount that will apply to your replacement item.
- The level of discount offered will range from 5% to 70%. The discount is dependent on the age of the item you are returning and the severity of the damage.
- Discounts via our crash replacement service cannot be used in conjunction with any other offer.
- Discounts will only apply to like-for-like items. For example, if you are returning a crash damaged jersey, your discount will only be applied to another jersey.
- We reserve the right to withdraw our crash replacement service at any time.