Returns and Exchanges Policy
Cyclists come in all shapes and sizes. We appreciate that our clothing will not fit everybody, nor will it be to everyones' taste. If you are not 100% happy with your KOMRAID clothing, return it to us within 30 days of purchase for a full refund, no questions asked. Alternatively, we are happy to exchange your returned item(s) for a different size and/or colour.
With exception of trying on for size, the returned item(s) must be unworn, as-new condition, with the original tags still attached. When trying on for size, please do so over a base layer.
Refunds and exchanges will not be offered on items that we cannot resell.
Terms and Conditions:
- Our returns and exchanges policy only applies to KOMRAID clothing purchased within the last 30 days from the date we receive your returned item.
- We will happily exchange sale items for an alternative size stock permitting.
- Refunds on sale items will only be given in the form of a credit note which will be valid for a period of 12 months from the date of issue.
- Only items returned with proof of purchase will be refunded/exchanged. Proof of purchase may be in the form an email receipt or an order number.
- Before returning your clothing, send us a message using the form at the bottom of this page to let us know that we'll be receiving a return from you. Our email back to you will contain further instructions and confirm the address to send your clothing to.
- Your returned items must be in an unworn, as-new condition with the original tags still attached.
- Put your returned clothing in a postage bag and pop it in the post. We recommend using a recorded delivery service. We are not responsible for any items that are lost or damaged in the post. Please include a note giving your name, address and email address, together with your proof of purchase.
- For goods that are being returned from outside of the European Union, please write the following on the address label and on any customs documentation - "RETURNED GOODS" and declare a value of US$1.00. If you fail to do this and we are incorrectly charged import duty on returned goods, you could be liable for the cost.
- Unless you are returning a faulty item, you are responsible for the cost of the postage.
- State whether you are returning your item for a refund or an exchange. If you wish to exchange your item, please let us know what replacement size and/or colour you like.
- On receiving your return, we will assess the condition of the returned item(s). Refunds and exchanges will only be given on items that are in a resalable condition.
- Refunds and exchanges are processed within 48 hours of receiving your returned item. Refunds will be paid back via your original payment method.
- In the case of exchanges, if we are unable to replace your item with your selected size and/or colour, we will refund your payment in full.
IMPORTANT - PLEASE READ: For goods that are being returned from outside of the European Union, please write the following on the address label and on any customs documentation - "RETURNED GOODS" and declare a value of US$1.00. If you fail to do this and we are incorrectly charged import duty on returned goods, you could be liable for the cost.
8 Ducketts Wood